Scale Customer Engineer - APAC

Ensure Aircall customers onboard successfully and stay healthy.

• •Scale Customer Engineers ensure Aircall customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement.
• •This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.
• •Key Responsibilities Lead Webinar-Led Onboarding for groups of customers.
• •Provide Reactive 1:1 Support for specific setup hurdles or best-practice questions.
• •Monitor Portfolio Health using usage signals and health dashboards.
• •Support the AM Team as the first line of technical clarity.
• •Coordinate Escalations by aligning Support, Product, and AMs.
• •Requirements Excellent communication clarity, explaining complex technical ideas simply.
• •Strong execution excellence with excellent CRM hygiene.
• •Technical curiosity and ability to translate product speak into customer value.