Customer Support Executive

The Customer Support Executive provides fast, accurate, and empathetic help to Metaforms customers.

• •About Metaforms At Metaforms, we’re redefining how market research gets done.
• •Our AI platform empowers the world’s leading research agencies to scale 10x faster while maintaining quality.
• •With AI Agents augmenting survey programming, data processing, and project management, we help customers like Dynata, Savanta, and Borderless Access deliver more projects with less effort. 📊 1,000+ surveys processed monthly 🌍 Serving Fortune 500 companies 📈 Experiencing rapid month-over-month growth 💰 Backed by $9M in Series A funding to aggressively scale 💡 The Role We’re hiring a Customer Support Executive to ensure our customers receive fast, accurate, and empathetic help whenever they need it.
• •As the frontline representative of Metaforms, you’ll troubleshoot issues, answer product questions, guide users through workflows, and work closely with internal teams to keep our customers running smoothly.
• •If you enjoy solving problems, communicating clearly, and helping users succeed, this role is an excellent fit. 🔧 What You’ll Do Respond to customer queries across chat, email, and support channels with clarity and speed.
• •Troubleshoot user-reported issues and guide customers through step-by-step resolutions.
• •Provide product walkthroughs and support users in adopting new features.
• •Create and maintain customer-facing help articles, FAQs, and internal knowledge base documentation.
• •Work closely with Product & Engineering teams to escalate bugs and track fixes.
• •Identify recurring issues, analyze patterns, and share insights to improve the product.