Customer Success Specialist II

Provide world-class customer support for Coinbase's premium clients.

• •The Customer Success Specialist II will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to valued clients worldwide.
• •This role focuses on delivering outstanding and personalized support in various international languages to premium customers.
• •Key Responsibilities Provide best-in-class customer support, handling contacts proactively and through to resolution.
• •Utilize data and customer feedback to address critical customer issues at the root cause.
• •Proactively identify customer needs to simplify the customer experience and strengthen trust in Coinbase.
• •Develop a deep understanding of Coinbase products and the crypto environment to guide customers.
• •Support international or regional ad-hoc projects in addition to core work.
• •Requirements Minimum of 2 years of relevant experience in a customer service or support role, including working with high-value customers.
• •Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, crypto, equities, derivatives, and futures.
• •Proficiency in English, with excellent communication skills.