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Senior Onboarding Specialist

BrandwatchSocial Media company
Melbourne, AustraliaSenior
Sales & Account Management
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About the role

Strategic partner for enterprise clients, ensuring successful product adoption.

  • The Senior Onboarding Specialist acts as a strategic partner for enterprise clients, ensuring they successfully implement and adopt the Brandwatch product suite.
  • You will consult on large-scale solutions and coordinate across internal and external teams to turn social data into actionable insights.
  • Key Responsibilities Design and deliver tailored, scalable onboarding solutions aligned with client objectives.
  • Manage complex customer engagements and high-impact solution delivery on time.
  • Lead client consultations and provide strategic recommendations for long-term product adoption.
  • Maintain deep product expertise in social intelligence and industry trends.
  • Requirements Proven experience consulting with enterprise-level clients on software implementations.
  • Strong ability to manage multiple stakeholders and complex project timelines.
  • Expertise in social data, visualization ecosystems, or social intelligence.
  • Excellent coordination skills across internal and external global teams.

Match insights

Level:Senior