Tier 3 Product Support Engineer
Cato NetworksSASE company
Prague, Czech RepublicSenior
Lightspeed Venture Partners
Acrew Capital
Greylock Partners
Vitruvian Partners
ION Crossover Partners
Adams Street Partners
Software Engineering
About the role
TL;DR
Tier 3 Product Support Engineer for Cato Networks in Prague.
- •Cato Networks is seeking a visionary and customer-focused Tier 3 Product Support Engineer to join their team.
- •This role involves engaging with customers throughout their lifecycle, from evaluation to post-sales and ongoing support.
- •Key Responsibilities Own and manage customer issues from start to resolution.
- •Research, diagnose, and troubleshoot customer issues with a positive attitude.
- •Collaborate with R&D and Product Management on customer issues.
- •Act as a customer advocate internally, working with product management, engineering, and sales.
- •Track customer status and identify areas of concern and growth opportunities.
- •Requirements Experienced Support Engineer (tier 3-4)/Technical Account Manager/Pre Sales background from web/network/information Security companies.
- •Strong technical analytical skills in Networking, Routing, TCP/IP, Firewalls, and Packet Analysis.
- •Thorough troubleshooting abilities and passion for complex technical problems.
- •Experience with Cloud, SaaS technology providers, VPNs, IPSec, and security protocols.
- •Excellent oral and written communication skills with a passion for working directly with customers.
Required skills
SSOREST API
Nice-to-have skills
PythonJavaScriptJavaBash
Domain expertise
cybersecuritytelecom
Tech stack
PythonJavaScriptJavaBashSSOREST API