Sr. Manager, Customer Advocacy
KlaviyoCRM, Email company
San Francisco, United States$88,000 - $132,000 USDManager
Employee Stock Option Fund
Irving Investors
Marketing
About the role
TL;DR
Manage and elevate Klaviyo's customer advocacy program, driving engagement and business impact.
- •Klaviyo is seeking a Sr.
- •Manager, Customer Advocacy to elevate its Champions program, a key customer initiative.
- •This role will focus on increasing the program's prestige, deepening internal activation, and demonstrating its business impact.
- •Key Responsibilities Own the day-to-day operations of the Champions program, including strategic planning, recruitment, onboarding, and member engagement.
- •Lead cross-functional projects to integrate Champion voices into the product development and go-to-market lifecycle.
- •Contribute to the program's measurement framework to demonstrate business value and ROI.
- •Support the program's external reputation and visibility, helping members build their professional profiles.
- •Requirements 5+ years in customer advocacy, community, or customer marketing, preferably in B2B SaaS.
- •Experience running a structured advocacy or champions-style program.
- •Strong cross-functional collaboration and project leadership skills.
- •Analytical ability to contribute to program measurement and ROI frameworks.
- •Excellent program management and communication skills.
Required skills
Community ManagementProgram ManagementCross-functional Leadership
Nice-to-have skills
Product MarketingCustomer Success
Domain expertise
ecommercemartech
Tech stack
SlackJiraConfluenceNotionExcelPowerPoint