Partner Success Manager

Manage partner success and renewals for Smarsh's partners.

• •The Partner Success Manager will lead renewal orchestration, partner health management, and value realization for Smarsh's partners.
• •Key Responsibilities Own the end-to-end renewal process for partner-managed recurring revenue Establish proactive partner health management to identify and mitigate churn risk Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions Requirements 5-10 years in Customer Success, Partner Success, Account Management, or similar roles Experience in SaaS or recurring revenue environments Strong understanding of renewal processes, forecasting, and retention strategies Experience with CRM platforms (e.g., Salesforce) and data-driven decision making Analytical, structured, and execution-focused