Research Operations Lead, Community Engagement
WhoopWearable Technology company
Boston, United States$90,000 - $130,000Lead
Collaborative Fund
2PointZero Group
Qatar Investment Authority
Mubadala
Abbott
Mayo Clinic
Operations & Strategy
About the role
TL;DR
Lead community engagement strategy for WHOOP's research panel, driving recruitment and retention.
- •WHOOP is seeking a Research Operations Lead to define and lead the strategy for growing and engaging the WHOOP Labs Research Collective.
- •This role involves building scalable community engagement programs and ensuring a diverse, high-quality participant community.
- •Key Responsibilities Drive the vision and implementation of recruitment for the WHOOP Labs Research Collective.
- •Mentor and lead the Community Engagement team, establishing clear goals and fostering a high-performance environment.
- •Construct and refine scalable operational frameworks to enhance recruitment productivity and the participant journey.
- •Define and track core metrics for panel growth, demographic representation, and operational health.
- •Cultivate strategic alliances with local organizations to broaden reach and foster community trust.
- •Requirements 5+ years of professional experience in community engagement, research operations, or program management. 2+ years of experience in a leadership capacity, managing individuals or multidisciplinary teams.
- •Demonstrated expertise in managing a customer/user/participant panel and/or experience with Community-Based Participatory Research.
- •Exceptional communication, relationship-building, and stakeholder management skills.
- •Willingness to work flexible hours for community events.
Required skills
Community ManagementProgram ManagementPythonSQLGitLinuxJiraSlackExcelPowerPoint
Domain expertise
healthcare
Benefits & perks
Equity, Health Insurance
Tech stack
PythonJavaScriptSQLGitLinuxJiraConfluenceSlackExcelPowerPointGoogle AnalyticsGA4WorkdayGreenhouseLever