Key Account Manager

Drive customer success and retention for private market investors.

• •To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets.
• •Key Responsibilities Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
• •Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
• •Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
• •Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management.
• •Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.
• •Requirements 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
• •Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
• •Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
• •Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.