Technical Support Engineer

Provide enterprise-level support to customers using Amplitude's product knowledge.

• •As a Technical Support Engineer, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude.
• •Key Responsibilities Answer and/or escalate all support tickets via email and chat Drive resolution by digging in and escalating challenging tickets Ensure that all tickets meet our service level agreements Requirements Completed your Bachelor’s Degree Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate Experience with using SDKs and APIs, experimentation, stats, or data science