Support Engineer II

Provide high-priority support to Premium customers.

• •Provide swift, high-priority support to Premium customers, responding within strict SLAs.
• •Key Responsibilities Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
• •Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
• •Lead customer-facing communications during outages or incidents.
• •Requirements 3+ years in technical support, developer support, or systems engineering.
• •Experience providing rapid-response support to high-value or enterprise customers.
• •Strong debugging skills with JavaScript, Python, or similar languages.