Customer Success Manager - Strategic Accounts

Drive business outcomes for strategic customers on the Assembled Platform.

• •In this role, you'll work with our largest customer accounts to drive business outcomes and maximize ROI on the Assembled Platform.
• •Key Responsibilities Account manage strategic customers and drive business outcomes with senior stakeholders Project-manage customer initiatives and collaborate cross-functionally to drive results Gather and communicate customer feedback to product and engineering teams Drive retention efforts and identify upsell opportunities Lead strategic initiatives to improve customer team processes Work with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes Requirements 5+ years of working experience with at least 3 years in customer-facing, highly strategic, operational, and analytical environments Strong relationship building and managing up skills Grit, determination and tenacity Track record for getting things done Strategic thinking and analytical mindset Growth mindset and willingness to try new things Collaborative, humble and helpful team member Willingness to travel to meet with customers in person