About the role
Manages escalated safety incidents and insurance claims to improve operational efficiency.
- •The Trust & Safety Analyst is a frontline specialist who manages escalated global safety incidents, investigations, and related insurance claims to improve operational efficiency and mitigate brand impact.
- •Key Responsibilities Manage and prioritize escalated support tickets, safety incidents, and insurance claims.
- •Conduct investigations to gather facts, analyze root causes, and determine actions.
- •Serve as primary POC for internal and external stakeholders (Legal, Finance, police, insurers).
- •Develop and refine SOPs and complex workflows to improve operations.
- •Requirements At least 2 years handling investigations, accidents, critical incidents, or claims.
- •Strong analytical, investigative, and problem-solving skills.
- •Excellent written and verbal communication and stakeholder management.
- •Ability to work independently, multitask, and use Google Suite.
Match insights
Level:Mid