Customer Success Manager, Scaled

Drive customer success and retention for a high-volume portfolio.

• •As a Customer Success Manager (CSM) at Renaissance, you are part of the teacher and administrator journey through onboarding, nurturing, and renewal.
• •The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes.
• •Key Responsibilities Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation.
• •Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions.
• •Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk.
• •Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes.
• •Requirements 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales.
• •Experience managing a high-volume or scaled book of business preferred.
• •Strong analytical and organizational skills with the ability to manage multiple priorities efficiently.
• •Excellent communication and relationship-building skills across a variety of stakeholders.