Customer Success Manager

Support expansion into Canada as a bilingual Customer Success Manager.

• •Electric is hiring a bilingual English and Quebec French speaking Customer Success Manager to support our expansion into Canada.
• •Key Responsibilities Conduct product demonstrations for prospective French-speaking clients Provide consultative guidance on product integrations and IT security best practices Own a portfolio of accounts as the primary point of contact Manage the full post-sales lifecycle from onboarding through renewal Develop and execute success plans, conducting regular check-ins to track adoption, health, and ROI Requirements Fluent in both English and French-Canadian 2-4 years of experience in a customer-facing role; B2B SaaS or MSP experience preferred Comfortable owning and delivering product demonstrations Collaborative and adaptable, comfortable working in a fast-growing environment Strong communicator with the ability to build rapport across a range of stakeholders