Senior Business Technology Support Analyst
WorkatoIntelligent Automation company
Alabang, PhilippinesSenior
Battery Ventures
Insight Partners
Altimeter Capital
Redpoint Ventures
Tiger Global Management
ServiceNow
About the role
TL;DR
Senior analyst to manage internal IT support, resolve issues, and drive tech improvements.
- •Workato is seeking a Senior Business Technology Support Analyst to manage and enhance internal support operations.
- •This role involves resolving technical issues, driving improvements in tools, workflows, and AI capabilities, and directly impacting the employee experience.
- •Key Responsibilities Own and resolve complex technical issues across various platforms.
- •Manage and optimize ticketing systems and support workflows.
- •Analyze support trends to identify root causes and opportunities for improvement.
- •Improve user lifecycle processes, including provisioning and deprovisioning.
- •Leverage enterprise solutions and automation to streamline support operations.
- •Requirements 5+ years in IT Support, Service Desk, or Business Technology roles.
- •Advanced troubleshooting skills across hardware, software, and identity systems.
- •Experience administering ticketing, documentation, and knowledge management platforms.
- •Experience with identity and access management and lifecycle automation.
- •Experience with automation platforms and scripting.
Required skills
JiraSlackPython
Nice-to-have skills
Anthropic APIGemini APILangChainTableau
Tech stack
JiraSlackAnthropic APIGemini APILangChainPythonTableau