Enterprise Customer Success Manager – Higher Education

This role drives customer success and retention by building relationships with partners and ensuring they realize maximum value from Stellic.

• •As a Customer Success Manager at Stellic, you will drive customer success and retention by cultivating deep, trusted relationships with our partners.
• •You will ensure institutions realize maximum value from Stellic by promoting high product adoption, facilitating seamless renewals, and serving as a strategic voice of the customer internally.
• •Key Responsibilities Build and cultivate deep, trusted, and transparent relationships with our Partners.
• •Establish clear Partner retention and success goals, including high product adoption and high platform utilization.
• •Be a strategic “voice of the customer” thought-partner for our internal teams.
• •Requirements Completed Bachelor's degree from an accredited institution 2+ years professional background in education technology Ability to navigate multi-stakeholder environments and build strong relationships across organizations