Account Manager, Commercial (North America)

Drives retention, renewals, and expansion for Fal.ai's Commercial segment.

• •The Account Manager owns customer relationships in Fal.ai's Commercial segment, driving retention, renewals, and expansion while ensuring customer success and operational excellence.
• •Key Responsibilities Lead renewal and recontracting cycles to secure on-time renewals and expand account value.
• •Articulate platform impact, ROI, and use cases to strengthen customer outcomes.
• •Manage contract lifecycle including negotiation, legal and security reviews.
• •Identify new workloads and evangelize Fal capabilities to grow accounts.
• •Maintain forecasting and accurate CRM data; improve playbooks and outreach.
• •Requirements Experience in SaaS renewals, customer success, or account management with measurable targets.
• •Skilled in negotiation, deal structuring, and contract management.
• •Proficiency with Salesforce and CRM processes.
• •Strong communication, organization, and ability to manage a large book of renewals.