Director of Customer Success

Establish strong, scalable customer relationships that drive adoption, retention, and expansion.

• •We're looking for a Director of Customer Success to join our Go-to-market team.
• •Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion.
• •Key Responsibilities Build & Scale: Recruit, mentor, and lead a high-performing team of CSMs across the globe.
• •Unified Front: Partnering with the Head of CSE & Head of FDE to bridge the gap between 'Technical Success' and 'Business Success'.
• •Operational Excellence: Design and execute a scalable onboarding motion that drives new customer cohorts toward rapid production deployment.
• •Requirements Direct accountability for protecting and growing our Enterprise ARR.
• •Implement and enforce a rigorous 'Success Criteria' mandate.
• •Personal engagement with Director and C-level stakeholders at our top-tier accounts.