AI Operations Manager | Agentic CX

Transform customer experience through AI at Ramp.

• •As the AI Operations Manager at Ramp, you will own the strategy and execution for how AI transforms the way Ramp’s Customer Experience teams and AI agents deliver for our millions of customers.
• •Key Responsibilities Build and ship AI agents and platforms that make Ramp’s customer experience motions faster, higher quality, and more reliable.
• •Keep the customer at the center of our AI building efforts.
• •Define the future of AI-powered operations and roles in the CX context.
• •Own evaluation and iteration.
• •Tackle foundational AI infrastructure challenges.
• •Tell the story externally.
• •Requirements Experience in shipping AI products at scale.
• •Passion for the future of operations work.
• •Track record of getting real things built.