Client Experience Specialist

Retain clients who have requested to cancel.

• •Luxury Presence is seeking a Client Experience Specialist to join their Client Experience (CX) team.
• •This role is critical for retaining clients who have requested to cancel, serving as the last opportunity to save a client.
• •Key Responsibilities Handle difficult client conversations and find solutions to retain clients.
• •Manage multiple projects and challenges on different timelines.
• •Ensure data quality and thoroughness of captured churn reasons.
• •Develop long-term strategies for client retention and expansion.
• •Work cross-functionally with various teams throughout the organization.
• •Requirements 2-3 years in a client retention role, preferably at a SaaS company.
• •Experience driving towards KPIs around retaining and growing client accounts.
• •Familiarity with the residential real estate industry is a plus.