Senior Customer Success Manager

Provide the best customer experience by building a consultative relationship with your book of business.

• •Provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers.
• •Key Responsibilities Own overall relationship with assigned customers Establish a trusted/strategic advisor relationship with each assigned customer Develop, prepare, and nurture customers for advocacy Work with customers to establish critical goals Facilitate a quarterly Executive Business Review Requirements At least 8 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company Supply Chain industry experience preferred Excellent ability to multitask and prioritize workload