Senior Customer Success Manager

Drive customer success and retention for high-value clients in cybersecurity.

• •As a Senior Customer Success Manager, you'll play a foundational role in growing and shaping our post-sales experience.
• •You will serve as the strategic advisor to a book of high-value customers—working directly with technical operators and business leaders to drive adoption, value realization, and retention.
• •Key Responsibilities Manage a portfolio of customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value Requirements 5+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.
• •Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred