Relationship Manager, Mid Market (LATAM)
IntercomAI & company
Remote$192,000-$270,000Mid
Bessemer Venture Partners
Index Ventures
ICONIQ Growth
Kleiner Perkins
Google Ventures
Social Capital
Sales & Account Management
About the role
TL;DR
Manage and grow Intercom's mid-market business in LATAM, focusing on client relationships and expansion opportunities.
- •As a Relationship Manager, you will be a key member of the team leading the growth & expansion of our business in Latin America.
- •You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities.
- •Key Responsibilities Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
- •Provide timely and accurate forecasts and clear visibility on revenue performance.
- •Partner with our regional partners to co-sell into and expand shared accounts.
- •Develop and present growth plans, strategizing time accordingly and prioritizing key accounts.
- •Successfully negotiate contracts with procurement to protect our book of business.
- •Requirements 4+ years experience in a closing role. 2+ years of SaaS experience selling similar products.
- •Must be proficient in Portuguese, fluency in Spanish also preferred.
- •Interest in AI and its role in transforming customer service and experience (CS/CX).
- •Strong sales instincts and track record hitting and exceeding quota.
Required skills
SalesNegotiationSalesforceHubSpotExcelPowerPoint
Domain expertise
aiproductivity
Benefits & perks
Competitive salary and meaningful equity, Comprehensive medical, dental, and vision coverage, Regular compensation reviews, Unlimited access to Claude Code and best-in-class AI tools, Flexible paid time off policy, Paid Parental Leave Program, In-office bicycle storage, Fun events for employees, friends, and family!
Tech stack
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceSalesforceHubSpotExcelPowerPoint