Digital Customer Engagement Specialist
KeyloopAutomotive Retail company
Prague, Czech RepublicMid
Francisco Partners
Marketing
About the role
TL;DR
Engage customers with training and learning content through clear communication.
- •As a Digital Customer Engagement Specialist, you will help global customers maximize their use of Keyloop by ensuring they are aware of available training and learning resources.
- •You will identify opportunities for timely communication, draft engaging copy, and collaborate with Marketing to deliver content through various channels.
- •Key Responsibilities Identify opportunities where communications can help customers understand and utilize Keyloop training.
- •Draft clear and engaging copy for training-related communications.
- •Work with Marketing to prepare, translate, and deliver communications across channels.
- •Maintain a schedule of outbound training communications.
- •Gather feedback and basic engagement data to suggest improvements.
- •Requirements Strong written communication skills with an eye for clear, engaging copy.
- •A genuine interest in customer experience and helping customers succeed.
- •Well-organized with the ability to manage a schedule and meet deadlines.
- •Comfortable working as part of a team and collaborating across departments.
- •Confident using digital tools to create and edit communication content.
Required skills
ExcelPowerPointGoogle Analytics
Nice-to-have skills
Product MarketingGA4Looker Studio
Tech stack
ExcelPowerPointGoogle AnalyticsGA4Looker Studio