Cloud Support Engineer

Own technical problems end-to-end, investigating and resolving customer issues across cloud environments.

• •We are looking for a proactive Cloud Support Engineer to join our dynamic team.
• •In this role, you will own technical problems end-to-end within your scope including investigating, diagnosing and resolving customer issues across SaaS and private cloud environments.
• •Key Responsibilities Deliver exceptional technical support as the second line of defense for technical queries.
• •Troubleshoot and resolve technical challenges using logs, traces, and reproducible test cases.
• •Collaborate effectively within the team and across regions and time zones.
• •Contribute to runbooks, KEDB articles, and FAQs.
• •Represent the voice of the customer in internal discussions and initiatives.
• •4 years in technical support, IT operations, cloud operations or a related field.
• •Clear communication skills with the ability to explain technical concepts.
• •Problem-solving mindset with a proactive, customer-first approach.