CPG Disputes Specialist
ConfidoFinancial Automation company
New York, United StatesMid
Y Combinator
Footwork
Watchfire Ventures
Boulder Food Group
The Fintech Fund
Barrel Ventures
Operations & Strategy
About the role
TL;DR
Manage deduction and dispute resolution for CPG customers on the Confido platform.
- •Confido is seeking a CPG Disputes Specialist to manage deduction and dispute resolution for customers, ensuring faster and more accurate resolution on the platform.
- •Key Responsibilities Partner with the Implementation team during customer onboarding to configure dispute workflows Help new customers migrate and clean up historical dispute and deduction data Train customer teams on managing disputes within the Confido platform Act as the dispute-resolution expert within the broader CS relationship Surface patterns across customers' disputes to Product Requirements 3+ years of experience in deductions, trade promotion finance, accounts receivable, or a similar CPG/retail-adjacent operations role Comfortable working in the details of retailer/distributor documentation and reconciling discrepancies with precision Strong cross-functional communicator Process-oriented with a sharp eye for patterns Experience with CPG trade, deductions, or AR systems is a strong plus Excited to be in our NYC headquarters 5 days a week
Required skills
Accounts Receivable
Domain expertise
fintech
Benefits & perks
Equity, Fully paid health coverage, Top-tier dental and vision, 12 weeks paid parental leave, Unlimited PTO, 401(k), Paid relocation, Full desk setup, Catered lunches, Unlimited coffee + snacks