Account Manager

Oversee retention, renewals, and expansion for Barti’s entire book of business.

• •As an Account Manager at Barti, you will oversee all post-onboarding functions of the CS operation, including account management, renewals, expansion, and referrals.
• •Key Responsibilities Managing the renewals process and contract negotiations with clients Regularly monitoring customer health, usage, and sentiment to manage churn risks early Hosting Quarterly Business Reviews and presenting status/usage reporting to clients, as well as internal and external stakeholders Consistently selling customers on expansions to longer-term deals Consistently hitting quota for upsell/expansion revenue Requirements 2+ years of renewal and upsell experience in a Customer Success or Account Management function Experience in a fast-paced, B2B startup environment with a track record of building process in new, unstructured environments Experience handling Customer Success or Account Management KPIs, namely showing consistent quota attainment across upsell and renewal retention Exceptional relationship-building skills and the ability to manage retention of high-value accounts