AI Product Specialist

Enable effective use of AI and analytics products by providing user assistance, troubleshooting, and training.

• •The AI Product Specialist is responsible for enabling effective use of Pattern's AI and analytics products, by ensuring users receive timely assistance, troubleshooting, and training to maximize the value of data-driven insights in decision-making.
• •Summary: The AI Product Specialist serves as the primary resource for users across Pattern's AI and analytics products.
• •This role drives adoption and product effectiveness through technical guidance, issue resolution, and training on the products.
• •Essential Duties and Responsibilities Serve as the primary point of contact for users of Pattern’s AI and analytics tools.
• •Troubleshoot technical issues, escalating complex cases to engineering as needed.
• •Train users and create documentation or guides for features across products.
• •Monitor system performance and assist with user onboarding.
• •Collect and synthesize user feedback, surface patterns in issues, and collaborate with product managers and engineering to inform roadmap decisions.
• •Qualifications Bachelor's degree in Information Systems, Data Science, Business, or related field.
• •Previous experience in a technical support, analytic tools, or AI/software product role.