Technical Support Engineer

Resolve complex technical issues, build knowledge base, and enable customer-facing teams for Hawk AI.

• •About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology.
• •Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives.
• •With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism.
• •We offer a culture of mutual trust, support and passion
• •while providing individuals with opportunities to grow professionally and make a difference in the world.
• •Why this role exists As Hawk grows, more customers rely on our platform across both SaaS and Customer Cloud environments.
• •With that growth, the demand for fast, accurate technical support increases across customer-facing and internal teams.
• •Today, too much of this relies on direct engineering involvement.
• •Resolution can take longer than it should, knowledge is not consistently captured, and we haven’t yet enabled strong self-service for common issues or repeat questions.
• •We are building a dedicated technical support function to change that.